How do I track an order?

You’ll receive an order confirmation email from JNR with your order number, just save that number and visit https://jnr.com.pk/order-tracking/. enter your order no to track your products.

Can I change my delivery address?

Yes you can change your address from your customer panel

What should I do if my order has not arrived?

The first thing to do is to check your tracking link for the latest updates. Our couriers do their best to get your order delivered to you by the expected delivery date, but occasionally things can take a little longer than expected, especially during busy times. Please do contact our team if your parcel has not arrived within 5 working days.

What is your returns policy and how do I return?

We hope you’re really happy with your purchase. If not, please visit our return policy page and you’ll find everything you need to know on how to return an item.

My item appears to be faulty.

If you feel an item you received within the last 6 months has become faulty, please contact our team. It is likely that we will need to get the items back from you to test for a fault. Please note that we are unable to send replacements for items until they have been tested.

When will I receive my refund?

We aim to process your return and issue your refund within 10 days of drop-off. Your refund will be visible on your statement between 1 and 5 days after it has been processed, in line with the processing lead times of your payment provider.

Can I cancel or amend my order?

If your order has not yet been fulfilled you will be able to cancel or amend your order. Please be quick, as once your order has been collected we are unable to make any amendments or cancellations.

What should I do if I receive the wrong item?

We want to sort out any issues with incorrect items straight away. If one of the items you received isn’t what you ordered please contact our team immediately via email, phone, or chat.

My order hasn’t arrived, what do I do?

The first thing to do is to check your tracking link for the latest updates. Our couriers do their best to get your order delivered to you by the expected delivery date, but occasionally things can take a little longer than expected, especially during busy times. Please do contact our team if your parcel has not arrived within 5 working days.

By using our site, you have given your consent that you are over 21 years of age.

How do I create an account?

To create your account just visit My Account and fill out the form.

How do I reset/change my password?