RETURN AND EXCHANGE POLICY
Online Return Policy
- Returns & exchanges are only accepted for items with manufacturing defects within 30 days of the original purchase. (conditions apply)
- Returns & exchanges must be in new condition with original parts and packaging.
- If a refund is requested it will only be in the original form of payment.
- Shipping charges are non-refundable.
- Select items with normal wear & tear defects are not covered under the return & exchange policy.
- Such items may include but are not limited to, Internal battery devices that may stop holding charge due to improper usage/overcharging.
- Any item with visible physical damage cannot be returned or exchanged. Regardless of any other issues.
- No returns are accepted for items exposed to extreme temperatures, any liquid damage, improper handling, accidental drops, or breaks. This includes, but is not limited to, tanks with broken glass, tank /pod /cartridge leaks, broken USB charging ports due to mishandling, etc.
- Many products in the industry are NOT covered under the Returns & Exchange Policy or warranty by the manufacturer. These may include but are not limited to:
- E-liquids, Salt nic
- Replaceable Coils, Atomizers, Pods, Cartridges
- Rebuildable and Prebuilt Products & Supplies (RDAs, RTAs, RBAs, etc.) except for DOA products
- Batteries
- Tips & Mouthpieces
- Mechanical Mods (including Squonk devices)
To claim a successful refund or return for a defective product, please notify us via email at info@jnrvapor.com (customer will pay all additional shipping charges)